Reusable capabilities that agents can discover and compose.
Customer Lookup
Retrieve enterprise customer information.
Used by 12 agents · 942 executions
Ticket Search
Search support tickets using structured or semantic queries.
Used by 18 agents · 1,284 executions
Knowledge Search
Retrieve relevant enterprise knowledge.
Used by 23 agents · 2,311 executions
Similar Incident Detection
Identify historical incidents with similar symptoms.
Used by 8 agents · 604 executions
Resolution Recommendation
Synthesize evidence into a recommended next action.
Used by 10 agents · 511 executions
Update Ticket
Modify support ticket information.
Used by 9 agents · 288 executions
Duplicate Incident Detection
Detect duplicate customer incidents across queues.
Used by 5 agents · 197 executions
External Status Check
Query external service status endpoints for outages.
Used by 4 agents · 143 executions
Customer Message
Send an outbound message to a customer contact.
Used by 3 agents · 76 executions